SERVICE EXPERIENCE ADVISOR
About The Position
We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.
Requirements
- High School diploma or equivalent
- No prior technical experience required
- Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
Nice To Haves
- Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
Responsibilities
- Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
- Listen actively to customer concerns and guide them through appropriate service solutions and offerings
- Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
- Clearly communicate estimated pricing, timelines, and expectations at time of check-in
- Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
- Process service and point of sale transactions accurately and completely
- Maintain minimum attachment rates and productivity standards
- Stay informed of current promotions and attachment opportunities
- Provide timely, professional updates to customers regarding service status
- Obtain required certifications as directed by management
- Keep a clean, organized, and customer-ready workspace
Benefits
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
