Service Expediter

Mp Rpo•Bourne, MA

9d•$22 - $24•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Service Expediter to support our Service Department by managing parts-related processes, coordinating with distributors, and ensuring timely communication with customers and internal teams. This role is critical in keeping service operations running smoothly-especially during high-volume periods.

Requirements

Previous experience with parts ordering, receiving, and inventory processes
Strong customer service experience (phone and email communication required)
Excellent organizational and follow-up skills
Ability to multitask and manage priorities in a fast-paced environment
Strong attention to detail and clear communication skills
Proficiency with computer systems and order-tracking platforms preferred

Responsibilities

Review, assess, and initiate parts reporting (OE-01) and other related reports in ePass, ensuring appropriate follow-through
Communicate regularly with distributors to obtain updates on back-ordered parts and maintain accurate notes in ePass
Schedule service work based on parts ETA
Assist the Parts Purchaser with parts identification and sourcing as needed
Source alternative parts through online marketplaces (eBay, Amazon, etc.) for difficult or delayed orders
Communicate pertinent parts and scheduling information to technicians and Service Department staff
Proactively update customers on back-ordered parts and scheduled service dates via phone and email
Triage invoices requiring escalation
Manage a high volume of parts-related emails during peak summer months
Process credit card payments in accordance with company policy
Provide superior customer service and ensure a positive customer experience
Provide coverage for the Parts Purchaser and Parts Receiver during absences or vacations
Perform other duties as assigned