Service Execution Specialist

Emerson Electric Co. • Gonzales, LA

60d

About The Position

If you are an energetic Customer Service Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Gonzales, LA, you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish.

Requirements

• High School Graduate/GED
• Excellent written and verbal communication skills
• Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
• Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
• Legal authorization to work in the United States

Nice To Haves

• Associate's or Bachelor's Degree in a related field
• Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
• Experience with a Relational Database Management System (such as Oracle)

Responsibilities

• Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
• Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
• Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
• Source, procure and expedite parts and materials needed and forecast needs for peak periods
• Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
• Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
• Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
• Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
• Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
• Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

Benefits

• We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.
• We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1-10 employees