Service Excellence Program Supervisor

Grand River Health Main Campus•Rifle, CO

5d•$30 - $38•Onsite

About The Position

Service Excellence Program Supervisor Part Time, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are n eighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care. What You’ll Do Plan, organize, design, and implement Service Excellence training programs for Grand River Health employees. Collaborate to develop team skills in customer service and promote a positive work environment. Track and maintain attendance records for annual Service Excellence training, ensuring accurate participation. Monitor staff performance to evaluate training effectiveness. Develop and manage the annual training calendar, including bi-monthly CEO meetings and monthly Service Excellence Council meetings. Coordinate and schedule all-staff workshops to meet yearly training requirements. Assist with special projects within Community Relations as needed. Perform clerical duties such as answering calls, managing multi-line phone systems, handling correspondence, and processing departmental mail. Work under general supervision with flexibility to take on or remove job-related duties according to operational needs.

Requirements

Bachelor’s degree in a related field preferred, or equivalent professional experience.
Four to six years of related professional customer service experience required.

Nice To Haves

Professional experience in a healthcare setting, especially in a similar role, is preferred.

Responsibilities

Plan, organize, design, and implement Service Excellence training programs for Grand River Health employees.
Collaborate to develop team skills in customer service and promote a positive work environment.
Track and maintain attendance records for annual Service Excellence training, ensuring accurate participation.
Monitor staff performance to evaluate training effectiveness.
Develop and manage the annual training calendar, including bi-monthly CEO meetings and monthly Service Excellence Council meetings.
Coordinate and schedule all-staff workshops to meet yearly training requirements.
Assist with special projects within Community Relations as needed.
Perform clerical duties such as answering calls, managing multi-line phone systems, handling correspondence, and processing departmental mail.
Work under general supervision with flexibility to take on or remove job-related duties according to operational needs.