As Service Excellence (m/f/d) you will support the development and conceptualization of the service strategy for MX global. Your role will involve analyzing service processes, identifying potential for improvement, and implementing best practices. You will further develop and implement warranty and complaints management, warranty cost management, and warranty processes and systems. Additionally, you will define and develop systems for the fault rectification process with failure safety, manage product warranty and service products, and ensure service quality through audits and customer feedback evaluation. You will also be responsible for the development, implementation, and global roll-out of key figure management and reporting structures, as well as the selection and safeguarding of state-of-the-art software components and tools. Collaboration with product management, product development, and technical service will be essential for further developing error analysis and complaint management.