Service Excellence Ambassador

OhioHealth • Columbus, OH

80d

About The Position

The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas. The hours for this position are Mon-Fri 2p-6p.

Requirements

• Bachelor's Degree in Communications, Public Relations, Social Sciences, or health related field
• Minimum Two Years of Experience in a consumer advocacy or service role
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and workings of a hospital

Nice To Haves

• Equivalent Experience may be considered

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality
• Communicating between patient, family and hospital staff
• Acting as an advocate by investigating and expediting admission and other delays
• Resolving problems and complaints and escalating when necessary
• Responding to special needs and ensuring needs are being met
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• Answering multi-line phone and transferring callers to appropriate patient room or other location
• Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas

What This Job Offers

• Job Type: Part-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees