Service Excellence Ambassador (Contingent)

OhioHealth • Mansfield, OH

5d

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: Responsibilities And Duties: 15% Giving and collecting information to visitors/families/patients regarding the patient's, location, condition and treatment progress while maintaining confidentiality 25% Communicating between patient, family and hospital staff 10% Acting as an advocate by investigating and expediting admission and other delays. 5% Resolving problems and complaints and escalating when necessary 15% Responding to special needs and ensuring needs are being met 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary 5% Answers multi-line phone and transfers callers to appropriate patient room or other location 8. 15% Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.

Requirements

• Bachelor's Degree (Required)
• Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered.
• Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital.
• Minimum Two Years of Experience in a consumer advocacy or service role.

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient's, location, condition and treatment progress while maintaining confidentiality
• Communicating between patient, family and hospital staff
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary
• Responding to special needs and ensuring needs are being met
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• Answers multi-line phone and transfers callers to appropriate patient room or other location
• Overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas
• Employee is expected to all perform other duties as requested by supervisor.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees