Service Estimation Supervisor

PowerSecure Solar•Ball Ground, GA

76d•Hybrid

About The Position

The Service Estimation Supervisor (SES) is a key position that, along with managing the Estimation Team, works with the Service Teams, Customer Care, Service Technicians, Sales, and Vendors to ensure that adequately researched and prepared quotes are accurately and consistently provided to our customers. The position will also establish processes, reference material, and training for all estimators, and track and maintain all data regarding estimate creation, including success rates and production numbers for review. This work includes researching material costs and availability, interpreting parts manuals, and maintaining the ERP database as needed. The successful candidate will have previous industry-specific experience, strong computer, and customer service skills.

Requirements

Minimum of 5 years of high-level related service experience
High School diploma is required
Demonstrated technical proficiency in mechanical and electrical repairs, with a concentration in power generation systems
Proven ability to read and interpret both printed and electronic parts manuals accurately
Highly process-oriented, exhibiting strong organizational capabilities and attention to structured workflows
Proficient in the use of Microsoft Office applications
Advanced critical reading and analytical skills, with the ability to assess complex information effectively
Skilled in managing workload and meeting strict deadlines while maintaining exceptional attention to detail
Ability to work independently and manage multiple tasks efficiently in a fast-paced environment
Demonstrated initiative in problem-solving and process improvement
Excellent verbal and written communication skills
Strong leadership abilities, with a proven track record of developing and leading high-performing teams
Exhibits the highest level of integrity and impartiality in all findings and service delivery

Nice To Haves

Bachelor's degree is preferred

Responsibilities

Lead the estimation team to ensure consistent performance
Receive, interpret, and review inbound requests for quotes including failed fluid samples
Research parts and labor using internal database, vendor support, and OEM materials
Create quotes within guidelines of customer contractual requirements
Research to ensure duplication of previous estimations are handled accordingly, combine quotes when needed, and refresh for updated pricing
Ensure client terms and requirements are up to date; work with Contracts and CSM team accordingly if updates are needed
Develop and maintain uniform reference material and templates
Develop and maintain uniform processes, guidelines, and procedures to be utilized and followed by all estimators
Work with Service teams to assist in evaluation and coaching for service technicians to improve on the quotes we are providing
Work with ERP team on continued improvement for the estimation process
Review and present metrics for the estimation team; implement changes needed on policy or procedures
Perform quality assurance checks for all estimators to ensure premier service to all internal and external clients
Develop and report KPIs that accurately reflect production of employees and margins for quoted work