Service Engineering Specialist
About The Position
About the role: WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products. Primary Responsibilities: Provides technical support to customers and end users, by phone or email with basic start-up of WEG products. Provides after-hours phone support. Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support. Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources. Sends Return Authorization Request Form to customer when requested or when deemed appropriate. Records details of calls and email in technical support database. Records non-conformities of WEG products in the appropriate database. Reviews field service reports as needed for warranty validation. Performs inspections on products (static and power test inspections) according to technical manuals for each product. Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes. Provides quotes, for the repair of WEG products. Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database. Keeps workbenches and repairs lab organized and clean. Assists the parts department on identifying parts for customers. Provides back-up to Field Service Engineer and Repair Lab Engineer
Requirements
- High School/GED - Associate degree in electrical or electronics or equivalent is preferred.
- Department procedures.
- Robust product and troubleshooting knowledge, required.
- Knowledge of schematics, drawings and service manuals.
- Demonstrated competency in complex scenarios.
- Knowledge to handle all levels of service issues.
- Knowledge to communicate clearly and effectively.
- 1+ years of related experience.
Responsibilities
- Provides technical support to customers and end users, by phone or email with basic start-up of WEG products.
- Provides after-hours phone support.
- Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
- Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources.
- Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
- Records details of calls and email in technical support database.
- Records non-conformities of WEG products in the appropriate database.
- Reviews field service reports as needed for warranty validation.
- Performs inspections on products (static and power test inspections) according to technical manuals for each product.
- Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
- Provides quotes, for the repair of WEG products.
- Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
- Keeps workbenches and repairs lab organized and clean.
- Assists the parts department on identifying parts for customers.
- Provides back-up to Field Service Engineer and Repair Lab Engineer
Benefits
- pleasant work environment
- competitive compensation
- full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
