Service Engineering Manager

Kus • Irvine, CA

107d • $87,317 - $121,409

About The Position

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. This position is responsible for the early identification, communication and documentation of Quality issues on Kia Vehicles. The manager will use all aspects of quality improvement and assure the highest levels of customer satisfaction, initial quality and vehicle dependability is achieved. Provide the leadership to manage cross-functional teams to effectively drive urgent issue resolution including appropriate field action for after sale customers. Serve as key member of Kia NA Product Quality to best serve our customers while improving brand loyalty image metrics and dealer facing needs. This individual must be a strong communicator and technical leader, collaborating and implementing countermeasures with engineering/support teams within Kia HQ & Kia NA and Assembly Plant operations. Outstanding interpersonal skills are critical to drive quick action plans and building consensus with multiple internal Kia NA and affiliate team members. This individual should define roles and responsibilities for PQ Service Engineers, including quality issue management, data analysis, technical communication, TSB development and stakeholder relations. The individual in this position will also be responsible for supporting Kia corporate strategy for IQS results and emphasis specifically on higher mileage VDS and CR reliability performance improvements. The manager will be responsible for identifying the service engineering team actions to achieve the desired results, engage all organizations in the execution of the projects, track them to conclusion, measure the effectiveness and report to upper management (including Kia HQ) on status and progress toward delivery of leadership in the field of quality.

Requirements

• Bachelor's Degree in engineering or equivalent experience required.
• Master's Degree preferred.
• ASE Master Certification (A1-A8) / Advance Engine Performance (L1) desired.
• 5-7 years of experience leading projects, which includes business, product management, QA Objectives.
• Leadership experience preferred.
• High level of independent and rational judgment needed.
• Strong communication and organizational skills.
• Strong technical acumen with excellent analytical and problem-solving skills.
• Must be self-initiating; able to work under minimal supervision and under high pressure and stress with multiple same time deadlines.
• Management skills including the ability to coach/train team members, manage team resources, and oversee work.

Responsibilities

• Lead the identification of quality concerns for all Kia vehicles.
• Lead integration efforts to increase communications and alignment with all Kia HQ PQ related affiliates.
• Lead Service Engineering activities related to IQS and VDS.
• Provide support for the professional development of service engineers.
• Lead manager for technical documents - dealer facing publications.
• Support PQ ad hoc projects.

Benefits

• Premium paid medical, dental and vision coverage for you and your dependents.
• 401(k) plan matching of 100% up to 6% of the salary deferral.
• Paid time off.
• Company lease and purchase programs.
• Company-wide holiday shutdown.
• Paid volunteer hours.
• Premium lifestyle amenities at our corporate campus in Irvine, California.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree