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Come join a fast-paced Engineering team responsible for incident communication and coordination for all of Microsoft 365 services. The CXP Incident Communication and Coordination (ICC) team is a 24*7 and 4x10 organization, focused on real-time communication to our external customers as well as internal partners. As a Service Engineer you will help drive service incidents to resolution while effectively communicating these incidents to our customers and key stakeholders. The successful candidate will also be accountable for helping to define and drive efforts to improve communications and operational excellence across multiple engineering teams. This opportunity will allow you to hone crisis management skills, develop deep business acumen and advance knowledge across all Microsoft 365 services. The role offers a flexible work opportunity via full or partial work from home based on the candidate's preference. As a 24*7 team flexible shift coverage is required, including evenings and weekends.
