Service Engineer

Eos Energy Storage•Edison, NJ

48d

About The Position

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com .

Requirements

Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and processes
Strong attention to detail and ability to manage multiple priorities.
Bachelor's Degree in Engineering required
Minimum of 5 years' related experience

Responsibilities

Troubleshoot battery storage systems to identify and resolve issues
Manage a ticketing system to ensure that customer requests and issues are addressed promptly
Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement
Analyze system data to identify trends and potential issues before they become critical
Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction
Assist with developing and implementing training programs for customers and other Services team members
Provide technical support to customers and Services team members as needed, either remotely or on-site
Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems
Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage
Support Projects and Services organizations as needed.
Must be able to work on-call, including weekends and holidays, as needed
May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
Must be able to lift up to 50 pounds