Service Engineer- NA

Sensient•Hoffman Estates, IL

4d•$65,000 - $80,000•Onsite

About The Position

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. We're looking for a front-line Service Desk Support Engineer that is customer service focused, to provide end-user support to a global user base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills. It is vital that this role is carried out in a professional manner. As a Service Desk Support Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates. Through responsive customer focused support, you will contribute to day-to-day operations across the organization. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions.

Requirements

Proven experience in a Service Desk or IT support role.
Working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
Ability to work independently as well as collaborate with others.
High attention to detail, take direction well and follow-through.
Exceptional communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Strong technical background with excellent problem-solving skills.
English as a primary language, multilingual preferred
Associate’s degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team.
Strong customer service mindset with excellent interpersonal, communication, and organizational skills.
Willingness and ability to work after hours when needed.
Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor, providing excellent customer service and ensuring user satisfaction throughout the support process.
Ability to travel <5% of the time
Ability to lift 35 pounds
Ability to participate in after-hours and on-call rotations, including occasional holiday shifts.

Nice To Haves

Experience supporting applications related to manufacturing, and logistics is preferred.

Responsibilities

Communication: Facilitate clear and consistent communication within the team, with peers, and management. Act as a liaison between service desk and other business units and provide status of progress to the customer.
Task Management: Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention.
End-user support: Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities.
Technical support and Troubleshooting: Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc.
Critical Thinking and Analyze Trends: Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems.