Service Engineer - REMOTE

Jobgether

6d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Engineer. In this role, you will be a highly skilled technical expert responsible for end-to-end ownership of customer issues. Your work will lead to complex troubleshooting and critical incident resolution, ultimately enhancing product and service reliability. By collaborating with various teams, you will ensure customer satisfaction and contribute to continuous improvements, making a significant impact within a diverse and inclusive environment.

Requirements

6+ years of relevant industry experience in service engineering or technical operations.
Expertise in Microsoft 365, Exchange, Azure AD, and SSO.
Experience with API troubleshooting, platform configuration, and programming languages such as Python, Java, C#, C++, or JavaScript.
Working knowledge of Microsoft Teams, Webex, or other Unified Communications solutions.
Understanding of Windows, macOS, Linux, and familiarity with iOS/Android.

Responsibilities

Optimize video conferencing technologies, SIP/H.323, VoIP, and real-time communication systems while working with network protocols.
Own and deliver high-quality, timely Root Cause Analyses (RCA) for critical incidents.
Collaborate closely with Engineering, SRE, Product Managers, and Developers to drive product quality and performance enhancements.
Drive innovation within support workflows to reduce manual effort and improve debugging.
Facilitate customer debugging calls and guide teams through complex technical investigations.

Benefits

Comprehensive benefits program that promotes physical, mental, emotional, and financial health.
Support for work-life balance and contribution to community.
Opportunities for personal and professional growth in a collaborative environment.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume