Service Engineer

EOS•Edison, NJ

50d

About The Position

About Eos Energy Enterprises Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com. Since its inception in 2008, Eos has been on a mission to accelerate the shift to clean energy by using positively ingenious solutions that transform how the world stores power. Eos’ breakthrough Znyth® aqueous zinc battery is designed to overcome the limitations of conventional lithium-ion technology. Today, Eos provides utility, renewable, commercial, and industrial customers with the market’s only performance and price-competitive energy storage alternative. Eos energy storage systems use proven chemistry with accessible, non-precious earth components in a durable design that has been tested in real-world deployments. Eos’ systems deliver results in even the most extreme temperatures and conditions and are safe, long lasting, and 100% recyclable. Eos went public in November 2020 and trades on Nasdaq: (NASDAQ: EOSE).

Requirements

Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and processes
Strong attention to detail and ability to manage multiple priorities.
Bachelor's Degree in Engineering required
Minimum of 5 years' related experience

Responsibilities

Troubleshoot battery storage systems to identify and resolve issues
Manage a ticketing system to ensure that customer requests and issues are addressed promptly
Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement
Analyze system data to identify trends and potential issues before they become critical
Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction
Assist with developing and implementing training programs for customers and other Services team members
Provide technical support to customers and Services team members as needed, either remotely or on-site
Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems
Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage
Support Projects and Services organizations as needed.
Must be able to work on-call, including weekends and holidays, as needed
May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
Must be able to lift up to 50 pounds