Service Engineer

Kia Corporation • Tustin, CA

94d • $82,382 - $110,272

About The Position

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Requirements

• Bachelor’s degree in engineering or equivalent experience required.
• 5+ years automotive industry experience in quality assurance or engineering environment preferred for Service Engineer.
• Minimum of 10 years automotive industry experience in quality assurance or engineering environment for Senior Service Engineer.
• Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems.
• Strong analytical approach to problem resolution.
• SAS/SQL experience preferred.
• Must have a valid driver’s license.
• Occasional travel required domestically and/or internationally.

Nice To Haves

• Strong technical writing capabilities and oral communication skills.
• Ability to use common engineering measurement tools (ie. micrometers, dial indicators, digital volt ohm meters and oscilloscopes).
• Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.).
• Working knowledge of PC and software (minimum: MS Office intermediate level, in particular PowerPoint and Excel).

Responsibilities

• Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s).
• Reporting product quality/service concerns through Quality Information Reports (QIRs).
• Review data sources such as warranty, Techline, Customer Care, and browse social media, and develop action plan for quality improvement as needed.
• Validation of countermeasure effectiveness through analysis of available data sources, including comeback analysis.
• Escalation of high priority issues to management for further review with Korean and/or North American engineering teams.
• Support Kia America Techline and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s).
• Coordination and preparation of publications, including, but not limited to: draft reviews, procedure/labor time assessments, confirmation of required service parts, and verification of affected population.
• Coordination of field investigations through potential quality concerns in collaboration with Korea/North American engineering teams.
• Maintain and improve Kia America’s performance in studies such J.D. Power Initial Quality Study (IQS), J.D. Power Vehicle Dependability Study (VDS), and Consumer Reports Reliability Rankings.
• Execution of product audits through a combination of plant audits (POD) as well as port audits (POE).

Benefits

• Premium paid medical, dental and vision coverage for you and your dependents.
• 401(k) plan matching of 100% up to 6% of the salary deferral.
• Paid time off.
• Company lease and purchase programs.
• Company-wide holiday shutdown.
• Paid volunteer hours.
• Premium lifestyle amenities at our corporate campus in Irvine, California.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees