Service Engineer/Specialist

RoviSys Building Technologies • Tempe, AZ

122d

About The Position

Service Engineers and Specialists are primarily responsible for various service and support functions. These functions may take place for one or multiple customers and may take place during or outside of normal business hours. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facility operations. A secondary responsibility of this role is to support project teams either in-office or at customer locations. Day-to-day tasks will be determined by the specific requirements of each service and support agreement and/or project.

Requirements

• Bachelor’s degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
• Basic understanding of mechanical and electrical systems found within customer environment
• Demonstrated understanding of at least one applicable controls platform
• Controls Experience: Tridium: Niagara N4, Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers, Johnson Controls: Facility Explorer or Metasys controllers, Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight, Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
• Knowledge of Kepware OPC server, ThinManager, VMware is preferred
• Basic understanding of HVAC systems in large building automation systems
• Understanding of sequence of operations and P&IDs for HVAC and plant utilities
• Experience with functional testing, including the ability to create, maintain, and execute test plans
• Experience with specifying instrumentation and control valves for HVAC systems

Responsibilities

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
• Promptly respond to incidents, outages, and service disruptions to maintain SLAs
• Collaborate with technical teams to resolve critical incidents quickly and efficiently
• Create instrument lists by examining P&ID drawings
• Compile submittal and procurement documentation for controls and instrument hardware
• Provide technical support for service technicians
• Inspect completed support requests
• Participate in customer design review meetings
• Assemble development system using project hardware and computers
• Configure user interface and HMI screens
• Configure DDC, PLC and/or DCS control algorithms
• Draft system documentation from templates
• Assist in customer demonstrations and acceptance testing
• Configure networks to interface with equipment
• Install project software and configuration onto site systems
• Participate in point-to-point loop checks
• Perform instrumentation and software calibration and tuning
• Participate in functional tests of all systems
• Troubleshoot installation discrepancies
• Program field modifications as required
• Assist with developing commissioning test plans and documentation updates/redlines
• Assist with developing training documentation/presentation on operations and maintenance of system
• Serve as a technical contact for customers
• Support sales teams during customer meetings
• Identify future sales opportunities with customer contacts
• Maintain relationships with existing customers

What This Job Offers

• Education Level: Bachelor's degree