Service Engineer (Onsite)
About The Position
Description Responsibilities Accountable for the troubleshooting and root cause investigation to service and repair integrated robotic work cells in our NGS genomics CLIA laboratory Provide the highest quality of service and support to our regulated clinical laboratory Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory Completion of a training program to enable you to support highly sophisticated equipment Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms (Tecan/Bravo/Beckman) Interface with CLIA lab personnel providing the highest level of professional service and support Responsible for maintenance and calibration tasks to keep our robotics and instrumentation running at peak performance Create, maintain, and review various SOP documentation for training and support Continuously optimize processes to increase both quality and efficiency Maintain and develop the most advanced laboratory technology in molecular diagnostics in the Bay Area
Requirements
- B.S. in Engineering / Science or equivalent independent experience servicing and repairing complex laboratory instrumentation
- 3+ years of experience working in a related field is preferred
- Hardware and scientific instrument experience including the following:
- Proven hands on involvement with manual mechanical / electrical / software tasks
- Instrument problem solving / troubleshooting / root cause analysis
- Experience with liquid handlers (tecan/beckman/bravo preferred), plate readers, DNA sequencers, thermocyclers, robotic arms
- Scientific instrumentation software experience a must
- Familiar with computer networking, can quickly become an advanced user of new software and coding (Python, Unix, OSX, Windows)
- Software troubleshooting experience is a plus
- Small project manufacturing experience is a plus (Mechanical assemblies, PCB mounting, working with CAD)
- Independently driven, able to prioritize multiple tasks, organized and a critical thinker
- Experiencing working within the regulations of a CLIA laboratory is a plus
Responsibilities
- Accountable for the troubleshooting and root cause investigation to service and repair integrated robotic work cells in our NGS genomics CLIA laboratory
- Provide the highest quality of service and support to our regulated clinical laboratory
- Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory
- Completion of a training program to enable you to support highly sophisticated equipment
- Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms (Tecan/Bravo/Beckman)
- Interface with CLIA lab personnel providing the highest level of professional service and support
- Responsible for maintenance and calibration tasks to keep our robotics and instrumentation running at peak performance
- Create, maintain, and review various SOP documentation for training and support
- Continuously optimize processes to increase both quality and efficiency
- Maintain and develop the most advanced laboratory technology in molecular diagnostics in the Bay Area
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
