Service Engineer Level 1, Control Systems (Sign-On Bonus) (Relocation Assistance)
About The Position
As a Service Engineer Level 1 – Control Systems, you will be the technical service leader performing and leading MRO in the field. You’ll work independently or as part of a team, implementing processes and procedures for servicing company-supported products and equipment. You’ll also be responsible for delivering top-tier customer service—both internally and externally—while ensuring that all tasks are completed to company standards. This role requires a professional who can balance hands-on technical execution with strong problem-solving abilities.
Requirements
- Recognized electrical or mechanical certificate from a trade school or military training institution or Associate Degree in a related field.
- 1–2 years of experience in the field or a related area.
- Knowledge of commonly-used concepts, practices, and procedures for electrical and mechanical engineering.
- Ability to follow instructions and pre-established guidelines.
- Ability to work under immediate supervision.
- Analytical thinker with strong attention to detail.
- Excellent verbal and written communication skills (English required, Spanish a plus).
- Customer-focused, with strong interpersonal skills.
- Willingness and ability to travel up to 75% domestically and internationally.
- Must have a valid driver’s license (company pool vehicle provided).
Nice To Haves
- Basic troubleshooting knowledge for electrical and mechanical systems.
- Prior customer support or service experience.
Responsibilities
- Perform in-house and field service tasks including installation, troubleshooting, testing, and maintenance of supported products and equipment.
- Provide support for TAG, training, and system-level testing.
- Understand basic component and systems-level functionality.
- Identify, analyze, and repair product failures, ordering and replacing parts as needed.
- Provide TAG support to determine and recommend which products or services best fit the customer’s needs.
- Offer basic fault-finding assistance via phone and email for low-end controls.
Benefits
- $2,000 sign-on bonus
- Relocation assistance
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement and professional development
- Company-paid life and disability insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
