Service Engineer II - CTJ - Poly

Microsoft • Reston, VA

106d • $100,600 - $199,000

About The Position

Microsoft has an exciting opportunity for an experienced Service Engineer II to join the Azure Silver and Sovereign Team as part of the Cloud Transfer Service (CTS) team. The Azure Cloud Transfer Service enables secure access and transfer between enclaves and supports other transfer and access types enabling a wide set of capabilities within highly regulated industries. We welcome you to meet the team and learn about the complex challenges you can solve with us! We are looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across clouds. Our team works across all facets of isolated system engineering but is deeply involved in the following areas: service automation and reliability improvements, software development, network architecting and implementation, and cloud engineering. We need you to help us overcome these challenges. In this role, you will have the opportunity to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. The systems you support will be required to meet the security policy and assurance requirements of both public and private sector customers.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field.
• 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
• Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Nice To Haves

• 3+ years' experience implementing cloud-based network solutions or hybrid (on-site/cloud) solutions.
• Experience configuring physical networking equipment such as Arista, Juniper, Cisco, and Palo Alto.
• Experience with host-based virtualization technologies such as Linux Kernel-Based Virtual Machine (KVM) or Microsoft Hyper-V.
• Proven experience in scripting languages such as Linux Bash, Windows PowerShell, and Python.
• Experience with Linux operating system distributions, including Debian, Ubuntu, Red Hat, and Azure Linux.
• Experience working with common automation technologies such as Ansible.
• Experience developing and deploying enterprise-level PKI solutions including Certification Authorities (CAs), Registration Authorities (RAs), and certificate lifecycle management.

Responsibilities

• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s).
• Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed.
• Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
• Demonstrates understanding of service and/or system design, interactions between technology layers and components, functions of physical infrastructure (networking and servers) and cloud-based infrastructure, and dependencies at scale.
• Contributes to improving service architecture and design of a hybrid (physical and cloud-based) service through automation, software development, and networking with minimal guidance.
• Monitors and acts on telemetry data and performs analyses to identify patterns that reveal errors and unexpected problems that are affecting the system's availability, reliability, performance, and/or efficiency, with minimal guidance.
• Implements reliable, scalable, and high-performance solutions including software development, scripting, networking, automation, and hybrid deployments across teams through owning implementation and maintaining quality with minimal guidance.
• Learns and adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts.
• Stays current in knowledge and expertise as technology landscape evolves specifically as that technology relates to Cloud networking, physical networking, automation, and Linux (Debian and Red Hat based distributions).
• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree