Service Engineer Golf Applications

Rain Bird • Tucson, AZ

96d

About The Position

The Golf Applications Engineer will play a pivotal role in driving exceptional experiences for our golf customers. They will collaborate with course customers to unlock the full potential of advanced irrigation solutions, driving exceptional results. They will use hands-on problem-solving to accelerate resolution of challenges reported from the field. If you are passionate about blending technology, leadership, and customer success in a fast-paced environment, this is your opportunity to make an impact!

Requirements

• Bachelor's degree.
• Strong computer skills, communication skills, and interpersonal skills.
• Solid understanding of basic business principles.
• Ability to travel, including overnight out-of-state travel.
• Solid knowledge of concepts, uses, and practices of golf irrigation systems (or similar software-controlled systems).
• Self-directed and able to work effectively with minimal supervision.

Nice To Haves

• Bachelor's degree in engineering.
• Hands-on experience maintaining and/or managing golf course irrigation systems.
• Advanced golf central control programming.

Responsibilities

• Manage execution of software field tests, overseeing setup, monitoring, hands-on support, and maintaining strong communication with participating courses.
• Gather critical performance data and customer insights, delivering impactful reports to the Product Manager and Product Owner.
• Inspire and guide Golf & Services personnel to empower customers to optimize their irrigation systems, unlocking the full potential of our cutting-edge features.
• Assist with testing and steps to replicate software bugs reported by field test courses to accelerate solutions and enhance product quality.
• Develop product documentation and training materials that capture insight from development and field testing, ensuring seamless knowledge transfer to sales, service teams and distribution.
• Champion new product feature training for the internal teams and external partners.
• Elevate the customer experience before, during and following a new irrigation system installation with new programs, training and education.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree