Service Engineer - Avionics, PSO, Amazon Prime Air

Amazon • Seattle, WA

18d

About The Position

Here at Amazon, we embrace our differences. We are committed to furthering our
culture of diversity and inclusion of our teams within the organization. How do
you get items to customers quickly, cost-effectively, and—most
importantly—safely, in less than an hour? And how do you do it in a way that can
scale? Our teams of hundreds of scientists, engineers, aerospace professionals,
and futurists have been working hard to do just that! We are delivering to
customers and are excited for what’s to come. If you are seeking an iterative
environment where you can drive innovation, apply state-of-the-art technologies
to solve real world delivery challenges, and provide benefits to customers,
Prime Air is the place for you. Come work on the Amazon Prime Air Team! 
Check
out more information about Prime Air on the About Amazon blog:
https://www.aboutamazon.com/news/tag/drone

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Avionics
Service Engineer to drive development of hardware and software functionality and
investigate issues to drive improved reliability within our ultra-fast drone
delivery operations.

This position is accountable for maintaining exceptional technical reliability
across drone operations through close collaboration with design engineering
teams and driving continuous improvement cycles in drone system architecture.
Working in partnership with drone operations and cross-functional engineering
teams, you will deliver engineering analysis and solutions that enhance system
reliability and performance. The ideal candidate will use data-driven insights
to identify improvement opportunities and lead their implementation.

As a key member of the PSO team, this avionics hardware engineer will drive
hardware and software design initiatives, improve manufacturability, conduct
failure analysis, and enable scalability. The role demands hands-on involvement
with proven troubleshooting expertise, innovation within design constraints, and
rapid execution.

You will leverage operational data and customer feedback to champion system
enhancements and resolve field-discovered engineering challenges.
Cross-functional engineering competencies (mechanical, electrical, and software
development fundamentals) are required, along with excellent technical
communication and documentation capabilities. Success in this role depends on
your ability to distill complex system functions into clear insights and
communicate effectively with stakeholders across all organizational levels.

This position may require a deemed export control license for compliance with
applicable laws and regulations. Placement is contingent on Amazon’s ability to
apply for and obtain an export control license on your behalf.

Requirements

• Bachelor's degree in mechanical engineering or equivalent
• 5+ years of working in mechanical engineering or equivalent experience
• Experience in the design of complex mechanical products and equipment at volume
• Experience with hardware/software integration and real-time systems
• Experience in hardware design
• Experience troubleshooting issues and root cause analysis

Nice To Haves

• Knowledge of SolidWorks simulation or Ansys Finite Element analysis tools
• Experience with prototyping and implementation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level