Service Engineer 2

Denso•Southfield, MI

10h•$78,000 - $98,000

About The Position

JOB SUMMARY: Provides service engineering and technical assistance to customers in areas of warranty improvement, root cause identification, repair, training, and equipment. Leads vehicle system-level investigation testing activities related to returned components or parts that are found as No Trouble Found (NTF). Monitors, analyzes, tracks, and disseminates service engineering warranty improvement performance data and activity to appropriate areas throughout the company ESSENTIAL DUTIES AND RESPONSIBILITIES Routinely analyzes, visualizes, and develops root cause hypotheses primarily based on automotive warranty data sets Tracks and evaluates warranty issues and countermeasures to ensure sufficient action and timely resolution, including communicating status and countermeasure actions across DENSO Coordinates with other Service Engineers, DENSO Engineering, and Plant to analyze returned parts in order to identify true root cause and ensure robust corrective action(s) is implemented Leads development and implementation of vehicle test plans, operating necessary equipment, and technical data analysis in order to determine failure mode/identify root cause of problem. Supports higher-level engineer and/or manager on project strategy development and implementation. Prioritizes own job responsibilities, adheres to urgency of providing information, and seeks advice when necessary Identifies root cause of customer technical issues through direct customer interaction and field visitation (go & study); to assure customer pain points are accurate and detailed for fast action Develops service publications as the subject matter expert such as manuals/guides, service bulletins, training and testing specifications Develops and provides technical training (e.g., scantool diagnostics, tool operations, test procedures, commodity function/troubleshooting, etc.). Manages all assisted projects to ensure milestones are met and project is completed on time and within budget Performs other duties as assigned

Requirements

Analytical skills
Technical writing, verbal communication, and reporting skills
Basic knowledge of automotive parts and related vehicle systems
Mechanical aptitude
Demonstrated knowledge and application of general engineering principles and methodologies
Ability to utilize automotive diagnostic tools and basic measurement devices
Demonstrated competency in working with computer software and database systems
Creating, tracking, report and presenting of Key Performance Indicators to management and/or customers
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Continuous improvement mindset
Ability to apply process improvement planning and checking to own work output and to assist others with identifying gaps in work results
Bachelor’s degree in engineering or a related field
2-5 years of technical automotive experience

Responsibilities

Analyzes, visualizes, and develops root cause hypotheses based on automotive warranty data sets
Tracks and evaluates warranty issues and countermeasures
Coordinates with other Service Engineers, DENSO Engineering, and Plant to analyze returned parts
Leads development and implementation of vehicle test plans
Supports higher-level engineer and/or manager on project strategy development and implementation
Identifies root cause of customer technical issues through direct customer interaction and field visitation
Develops service publications as the subject matter expert
Develops and provides technical training
Manages all assisted projects

Benefits

Medical, Dental, Vision, Prescription Drug plans
401K with 4% Company Match
Vacation/PTO and 13 paid Holidays
Bonus Program
FSA/HSA and Dependent Care Programs
Company provided Life, Disability, ADD and Business Travel Insurance
Various No Cost Wellness & Chronic Condition Management Programs
Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
Tuition Reimbursement
Career Development and Ongoing Training
Employee Assistance Program
Employee Spotlight and Recognition Program
Volunteer Opportunities
Onsite Fitness Center (vary by location)
Cafeteria and food markets (vary by location)
Onsite Health Clinic and Pharmacy (vary by location)