Service Engineer 2

DENSO•Southfield, MI

12h•$78,000 - $98,000

About The Position

Provides service engineering and technical assistance to customers in areas of warranty improvement, root cause identification, repair, training, and equipment. Leads vehicle system-level investigation testing activities related to returned components or parts that are found as No Trouble Found (NTF). Monitors, analyzes, tracks, and disseminates service engineering warranty improvement performance data and activity to appropriate areas throughout the company

Requirements

Analytical skills in order to gather and interpret information in situations where problems are of limited scope/difficulty. Tasks are generally performed in accordance with standard or established techniques/protocols but require alertness to identify discrepancies or obtain advice when precedents are unclear
Technical writing, verbal communication, and reporting skills to primarily gather or exchange information with internal and external customers on factual matters. Partners with limited number of customers/stakeholders relating to business outcomes
Basic knowledge of automotive parts and related vehicle systems (e.g, charging/starting electrical, emission, HVAC systems, vehicle electronic components).
Mechanical aptitude in order to disassemble parts to identify root cause of issues.
Demonstrated knowledge and application of general engineering principles and methodologies
Ability to utilize automotive diagnostic tools and basic measurement devices (ex. multimeter)
Demonstrated competency in working with computer software and database systems in order to maintain, manipulate, analyze, and reconcile data
Creating, tracking, report and presenting of Key Performance Indicators to management and/or customers
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Continuous improvement mindset
Ability to apply process improvement planning and checking to own work output and to assist others with identifying gaps in work results
Bachelor’s degree in engineering or a related field
2-5 years of technical automotive experience

Responsibilities

Routinely analyzes, visualizes, and develops root cause hypotheses primarily based on automotive warranty data sets
Tracks and evaluates warranty issues and countermeasures to ensure sufficient action and timely resolution, including communicating status and countermeasure actions across DENSO
Coordinates with other Service Engineers, DENSO Engineering, and Plant to analyze returned parts in order to identify true root cause and ensure robust corrective action(s) is implemented
Leads development and implementation of vehicle test plans, operating necessary equipment, and technical data analysis in order to determine failure mode/identify root cause of problem.
Supports higher-level engineer and/or manager on project strategy development and implementation. Prioritizes own job responsibilities, adheres to urgency of providing information, and seeks advice when necessary
Identifies root cause of customer technical issues through direct customer interaction and field visitation (go & study); to assure customer pain points are accurate and detailed for fast action
Develops service publications as the subject matter expert such as manuals/guides, service bulletins, training and testing specifications
Develops and provides technical training (e.g., scantool diagnostics, tool operations, test procedures, commodity function/troubleshooting, etc.).
Manages all assisted projects to ensure milestones are met and project is completed on time and within budget
Performs other duties as assigned

Benefits

Medical, Dental, Vision, Prescription Drug plans
401K with 4% Company Match
Vacation/PTO and 13 paid Holidays
Bonus Program
FSA/HSA and Dependent Care Programs
Company provided Life, Disability, ADD and Business Travel Insurance
Various No Cost Wellness & Chronic Condition Management Programs
Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
Tuition Reimbursement
Career Development and Ongoing Training
Employee Assistance Program
Employee Spotlight and Recognition Program
Volunteer Opportunities
Onsite Fitness Center (vary by location)
Cafeteria and food markets (vary by location)
Onsite Health Clinic and Pharmacy (vary by location)