Service & Engagement Team Leader

Target-posted 3 months ago
$22 - $37/Yr
Savannah, GA
General Merchandise Retailers
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Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Service and Engagement Team Leader can provide you with the skills and experience of guest service fundamentals, experience building a guest first team culture and driving loyalty programs, guest engagement; problem solving and resolution, retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals, leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent.

  • Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
  • Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations.
  • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
  • Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload.
  • Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits.
  • Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
  • Personalize recognition and appreciation of your team to reinforce critical guest service behaviors.
  • Quickly respond to any concerns with a guest's shopping experience by de-escalating the situation.
  • Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
  • Evaluate candidates for open positions and develop a guest-centric team.
  • Work a schedule that aligns to guest and business needs.
  • Support and enable team members to deliver pick up and drive up orders efficiently and accurately.
  • Demonstrate a culture of ethical conduct and compliance.
  • Lead and demonstrate a safety culture through modeling and recognizing safe behaviors.
  • Model creating a welcoming experience by greeting guests.
  • Support merchandise protection strategies across the total store.
  • Address all store emergency and compliance needs.
  • High school diploma or equivalent.
  • Must be at least 18 years of age or older.
  • Previous retail experience preferred, but not required.
  • Ability to communicate on multiple frequency devices and operate handheld scanners.
  • Work independently and as part of a team.
  • Welcoming and helpful attitude.
  • Effective communication skills.
  • Capability to remain focused and composed in a fast-paced environment.
  • Comprehensive health benefits including medical, vision, dental, and life insurance.
  • 401(k) plan.
  • Employee discount.
  • Short term disability.
  • Long term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
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