Service & Engagement Team Leader

Target • Normal, IL

88d • $21 - $37

About The Position

The Service & Engagement Team Leader at Target is responsible for advocating guest experience by welcoming, thanking, and exceeding guest service expectations. This role focuses on both in-store and digital services, ensuring that guests have a quick and easy shopping experience. The Team Leader will lead a team of Guest Advocates and Service Advocates, driving loyalty programs and ensuring exceptional service quality. The position requires planning daily workloads, understanding sales goals, and supporting team development through coaching and training.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred but not required.
• Ability to communicate effectively and operate technology equipment.
• Ability to work independently and as part of a team.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused in a fast-paced environment.

Nice To Haves

• Experience in retail leadership.
• Skills in interviewing and developing talent.
• Ability to manage workload and prioritize tasks.

Responsibilities

• Lead a team of Guest Advocates and Service Advocates to exceed guest service expectations.
• Plan and execute daily/weekly workloads to meet sales goals and enhance guest engagement.
• Support Target Loyalty Programs and educate the team on benefits and features.
• Conduct meaningful development conversations and personalize recognition for team members.
• Respond to guest concerns and ensure team members feel supported in resolving issues.
• Ensure team members are informed about upcoming promotions and events.
• Model ethical conduct and compliance, leading the team to do the same.
• Demonstrate a safety culture and hold the team accountable for safe behaviors.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave, national holidays, and vacation.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED