Service & Engagement Team Leader

Target • Springfield, OR

78d • $22 - $38

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Service and Engagement Team Leader can provide you with the skills and experience of guest service fundamentals, experience building a guest first team culture and driving loyalty programs, guest engagement, problem solving and resolution, retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals, and leading a team of hourly team members including skills in interviewing, developing, coaching, evaluating and retaining talent.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.

Responsibilities

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits.
• Engage in consistent, meaningful development conversations throughout the critical touch points within the teams' career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors.
• Quickly respond to any concerns with a guests' shopping experience by de-escalating the situation.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Work a schedule that aligns to guest and business needs.
• Support and enable team members to deliver pick up and drive up orders efficiently and accurately.
• Demonstrate a culture of ethical conduct and compliance.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors.
• Model creating a welcoming experience by greeting guests.
• Demonstrate how to engage with guests when assistance is needed.
• Model the execution of physical security processes.
• Address all store emergency and compliance needs.
• All other duties based on business needs.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short term disability.
• Long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees