Service & Engagement Team Leader - West Chester

Target

86d • $21 - $37

About The Position

The Service & Engagement Team Leader at Target is responsible for leading a team that focuses on guest experience and service. This role involves welcoming guests, exceeding service expectations, and ensuring a positive shopping experience. The Team Leader will manage both in-store and digital services, driving guest loyalty and engagement. The position requires planning daily workloads, leading a team of Guest Advocates, and supporting various loyalty programs. The Team Leader will also engage in meaningful development conversations with team members and ensure compliance with safety and ethical standards.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred but not required.
• Ability to communicate effectively and operate technology equipment.
• Ability to work independently and as part of a team.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused in a fast-paced environment.

Nice To Haves

• Experience in a leadership role.
• Familiarity with retail business fundamentals.
• Skills in interviewing and talent development.

Responsibilities

• Lead a team of Guest Advocates and Service Advocates to exceed guest service expectations.
• Plan and execute daily/weekly workloads to meet sales goals and enhance guest engagement.
• Support Target Loyalty Programs and educate the team on benefits and features.
• Conduct training and development for team members to close skill gaps.
• Engage in meaningful development conversations with team members.
• Quickly respond to guest concerns and de-escalate situations.
• Ensure team members are informed about promotions and events.
• Model and promote a culture of safety and ethical conduct.
• Support merchandise protection strategies and compliance needs.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave, national holidays, and vacation.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED