Service & Engagement Team Leader - South Lebanon, OH

Target • South Lebanon, OH

133d • $21 - $37

About The Position

The Service and Engagement Team Leader at Target is responsible for leading a team that focuses on guest experience and service. This role involves advocating for both in-store and digital services, ensuring exceptional quality and guest satisfaction. The Team Leader will develop skills in guest service fundamentals, problem-solving, retail business fundamentals, and team leadership. The position requires planning daily workloads, supporting loyalty programs, and engaging in meaningful development conversations with team members.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred but not required.
• Ability to communicate effectively and operate technology equipment.
• Ability to work independently and as part of a team.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused in a fast-paced environment.

Responsibilities

• Lead a team of Guest Advocates and Service Advocates to exceed guest service expectations.
• Plan and execute daily/weekly workloads to meet sales goals and enhance guest engagement.
• Support Target Loyalty Programs and educate the team on benefits and features.
• Conduct training and development for team members to close skill gaps.
• Engage in meaningful development conversations with team members.
• Quickly respond to guest concerns and ensure team members feel supported.
• Evaluate candidates for open positions and develop a guest-centric team.
• Model a culture of ethical conduct and compliance.
• Lead a safety culture by recognizing safe behaviors and addressing hazards.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED