Service & Engagement Executive Team Leader

Target • Bolingbrook, IL

91d • $60,000 - $120,000

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Service & Engagement Executive Team Leader can provide you with the knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store. You will gain skills in guest engagement, problem solving, and resolution, as well as knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies. This position involves managing a team of hourly team members and leaders, creating Service and Engagement business strategies and goals.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand your role in sales growth.
• Anticipate staffing needs, talent plan and recruit.
• Manage leaders to follow-up on training completion and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to any negative guest shopping experience.
• Own schedules that follow the scheduling allocation and guidelines.
• Manage the store experience based on fluctuations in guest traffic and sales.
• Be the champion of physical and digital offerings.
• Utilize guest survey reporting tools to drive change in key areas.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree