Service Drive Manager - Stevinson Toyota East
About The Position
Stevinson Toyota East is seeking an experienced Service Drive Manager to join their team in the Colorado Market! Must have a successful track record of CSI, Growth, and Video MPI! Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Requirements
- Strong verbal and written communication is required
- Must be able to manage in a fast paced work environment
- Must be able to manage a team, motivate and develop
- Must have three plus years in an Automotive Service Department
- Must have three plus years as an Automotive Service Writer/Assistant Service Manager
- Must be at least eighteen years of age
- Must have a valid Driver’s License
- Must be able to pass pre-employment screening (background & drug test)
Nice To Haves
- Experience with CDK or other automotive software is a plus
Responsibilities
- Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
- Actively promote good morale and good relationships among the dealership associates.
- Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
- Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
- Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
- Motivate the service advisors to provide consistent value for the dealership’s customer.
- Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
- Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
- Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
- Assist in forecasting goals and objectives for the department and strive to meet them
- Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Attend manager meetings and conduct service dept. meetings as directed
- Address and resolve customer concerns
- Assist in motivating, training and developing employees
Benefits
- Paid holidays & paid time off
- Weekly Pay
- Paid training
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
