Service Drive Manager at BMW of Fremont AutoNation
About The Position
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed. Lead the Future of Automotive Retail. At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail. Why You’ll Love Working Here: National scale with entrepreneurial spirit Inclusive culture and diverse leadership Competitive compensation and benefits Opportunities to make a real impact Our values and culture What We’re Looking For: Proven leadership experience Strategic thinking and execution skills Passion for innovation and people development Explore leadership opportunities at AutoNation today.
Requirements
- High School diploma or equivalent
- Ability to read and comprehend instructions and information
- Two years of experience in an auto repair facility
- Ability to collaborate with other dealership personnel
- Must have a valid driver's license
- Ability to drive manual transmission vehicles
- Demonstrated communication and interpersonal skills
- Demonstrated customer service skills
- Ability to operate an automobile
Nice To Haves
- One year of supervisory experience (preferred)
Responsibilities
- Schedule and assign daily work objectives for the service consultants
- Monitor performance and counsel service consultants with behavioral or performance issues
- Train, coach, supervise and assist service consultants
- Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
- Maintain all supplies required to operate the service drive
- Communicate with team leaders to determine status of jobs
- Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
- Partner with all other dealership personnel to ensure quality of service provided to customers
- Perform quality inspections of vehicles being returned to customers
- Follow up with customers to ensure satisfaction with service work
- Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
Benefits
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
