Service Drive Manager

Penske • Clovis, CA

56d • $75,000 - $125,000

About The Position

Toyota of Clovis is looking for an experienced Service Drive Manager to join our team and help deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Drive Manager assists the Service Manager in monitoring the service lane and the workload and throughput of technicians, ensuring their time is consistently sold to service customers. Pay for this position is $75K- $125K annually.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service management.
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale
• High school diploma or equivalent.
• One to three years' service experience or equivalent combination of education and experience.

Nice To Haves

• Previous management experience
• Bachelor's degree (B.A.) from four-year college or university
• Two to five years related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Ensure our customers have a world-class experience at every step along their ownership journey.
• Provide an unparalleled level of expertise, run an efficient service department focusing on customer satisfaction while ensuring profitability.
• Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the Service Manager and reporting on your progress.
• Effectively hire personnel, when applicable, required to meet departmental and organizational goals
• Manage, discipline, and terminate personnel as required to meet departmental and organizational goals as applicable
• Effectively lead a team to achieve departmental and organizational goals

Benefits

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Education Level: High school or GED