Service Drive Lane Manager
About The Position
Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Responsibilities: As a Service Advisor you will be responsible for managing the activities of all service related staff ensuring exceptional customer service and attainment of Lithia's performance standards. Schedule and assign daily work objectives for the service consultants. Monitor performance and counsel service consultants with behavioral or performance issues. Train, coach, supervise and assist service consultants. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Requirements
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast paced work environment
- Basic mechanical understanding of an automobile
- Strong organizational skills and detail oriented
- Acceptable driving record and a valid driver's license in your state of residence
Nice To Haves
- Previous Service Advisor experience, preferred
- Prior experience as an automotive technician a plus
Responsibilities
- managing the activities of all service related staff ensuring exceptional customer service and attainment of Lithia's performance standards
- Schedule and assign daily work objectives for the service consultants
- Monitor performance and counsel service consultants with behavioral or performance issues
- Train, coach, supervise and assist service consultants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
