Toyota Bloomington Service Drive Concierge

Walser Automotive Group•Bloomington, MN

12d•$19 - $21

About The Position

The Service Greeter/Concierge is the first point of contact for all service guests and plays a key role in managing traffic flow, reducing wait times and delivering a positive first impression.

Requirements

Strong customer service and communication skills
Ability to work in a fast paced, high traffic environment
Comfortable Standing and working outdoors when needed
Reliable, organized, and Team-oriented

Nice To Haves

Dealership, concierge, hospitality, or service experience

Responsibilities

Greet guests remaining in their vehicles during drive-up and drop-off
Direct drop-off guests to the proper lane or advisor handoff point
Greet walk-in guests entering from the lounge or exterior service doors
Assist guests picking up their vehicles and direct them to the correct advisor or cashier
Proactively acknowledge guests waiting for assistance during pick-up or payment
Ensure no guest is overlooked regardless of entry point
Direct vehicles to proper service lanes or parking areas
Manage traffic flow during peak hours
Confirm appointment status and identify walk-in guests
Communicate wait times and next steps clearly
Monitor guests to ensure timely assistance
Escalate delays or concerns to leadership as needed

Benefits

Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)
Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates