Service Drive Attendant

Sunset Imports Inc•Beaverton, OR

11d•Onsite

About The Position

Audi and Porsche Beaverton are seeking a friendly, professional, and detail-oriented individual to join our team as a Service Drive Attendant. As the first point of contact for our valued service customers, you will play a vital role in creating a welcoming and seamless experience from arrival to departure. Your ability to anticipate customer needs, maintain a professional demeanor, and work collaboratively with our service team will contribute to the exceptional standard of care our dealership is known for. All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically scheduled for approximately 40 plus hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Requirements

High school diploma or equivalent.
Previous experience in a dealership setting is preferred
Valid driver's license and a clean driving record.
Ability to operate both manual and automatic vehicles.
Basic knowledge of automotive vehicles and their features.
Strong organizational skills and attention to detail.
Excellent time management and multitasking abilities.
Ability to work outdoors in various weather conditions.
Good physical stamina, as the role may involve walking, and standing

Responsibilities

Warmly welcome every customer upon arrival, offering prompt assistance and ensuring they feel valued from the moment they enter the service drive.
Assist with the service check-in process, including confirming appointment details, listening to customer concerns, and relaying key information to the service team.
Direct customers to the appropriate service advisor or waiting area, introducing them by name when possible to create a personalized experience.
Safely operate and maneuver customer vehicles in and out of the service drive, to and from the parking lot, or into service bays, following dealership safety protocols.
Perform initial vehicle walkarounds, noting mileage, fuel levels, and any visible damage, and documenting findings for the service record.
Maintain an immaculate service drive and waiting area, ensuring floors are clean, refreshments are stocked, reading materials are organized, and customer seating is neat and comfortable.
Coordinate timely vehicle retrieval when service is complete, ensuring customers are reunited with their vehicles quickly and courteously.
Assist with light janitorial and organizational tasks, such as sweeping the service drive, cleaning windows, and removing trash to maintain an inviting appearance.
Support vehicle flow management by communicating with lot attendants, porters, and technicians to keep operations running smoothly.
Offer additional customer assistance when needed, such as helping load personal items into vehicles, providing directions, or answering general dealership questions.
Uphold the Audi and Porsche brand image through professional appearance, polished communication skills, and a customer-first mindset.