Service Dispatcher

Comfort Systems USA Mid South

122d

About The Position

Comfort Systems USA Mid South, originally established in 1963 as H&M Plumbing Company, has evolved to focus on multi-family projects and expanded into mainstream mechanical projects in various markets including Healthcare, Education, Retail, and Office Buildings. The company became part of Comfort Systems USA in 1998 and has since merged with other entities to enhance its service offerings. We pride ourselves on delivering high-performance mechanical systems and services, ensuring high-quality work at reasonable costs, primarily serving repeat customers through collaborative and innovative processes.

Responsibilities

• Schedule and dispatch Field Technicians for daily assignments.
• Prioritize service calls based on urgency and impact.
• Coordinate all on-site work scheduling with customers.
• Manage job setup, technician time tracking, and updates.
• Communicate between field and office to ensure workflow continuity.
• Monitor parts/materials availability and inform technicians.
• Issue and track purchase orders; reconcile PO logs.
• Maintain truck inventory and ensure accurate billing/payroll prep.
• Support cost control across PM contracts, repairs, and projects.
• Maintain service contract logs and assist with monthly revenue forecasts.
• Follow up with customers to ensure satisfaction.
• Participate in team meetings and assist with ordering parts and contract renewals.

What This Job Offers