Service Dispatcher

Stark Tech • Ballston Spa, NY

48d

About The Position

The Service Dispatcher is responsible for the appropriate scheduling of service technicians to scheduled maintenance visits, emergency down units and quoted repair work. This includes understanding customer equipment and preferences, technician abilities and the geographic and timing constraints to be as efficient and impactful with precious service technician time.

Requirements

• HS Diploma (required)/Associate Degree (preferred).
• 2 years' experience in Parts and/or field repair/maintenance service required.
• Be highly motivated and an independent thinker.
• Must be able to thrive in a fast-paced, demanding setting.
• Ability to multi-task, work under pressure and meet deadlines required.
• Operating knowledge of Microsoft office software, field service management software, CRM software.

Nice To Haves

• Mechanical aptitude a plus.

Responsibilities

• appropriate scheduling of service technicians to scheduled maintenance visits
• emergency down units and quoted repair work
• understanding customer equipment and preferences
• understanding technician abilities and the geographic and timing constraints to be as efficient and impactful with precious service technician time

Benefits

• Paid Time Off & Holidays
• 401(k) with employer match
• Medical/Dental/Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• HSA employer contribution
• Life and Disability insurance
• Wellness Program (participation incentives)
• Employee Assistance Program
• Competitive pay
• Career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees