Service Dispatcher

Dead River Company • Brewer, ME

4d • Onsite

About The Position

We are seeking a detail-oriented and customer-focused Service Dispatcher to
coordinate service dispatching, inventory, billing, payroll, and productivity
within our service department. This role is essential in maintaining high
customer satisfaction and ensuring efficient, profitable department operations.
Hours of coverage are 7:00 to 5:00 with a rotating schedule.

Requirements

• Good communication and listening skills
• Planning and scheduling skills
• Accuracy, organization, and attention to detail
• Analytical skills
• Dependability
• Courteous demeanor and professional appearance
• Flexibility to work overtime
• Ability to work in a dynamic environment without distraction
• A high school education or equivalent is preferred.

Nice To Haves

• Some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

• Courteously receives incoming service-related calls from customers. Information is received, input into the computer system, and service scheduled.
• Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.
• Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
• Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
• Reconciles billable and non-billable time for service technicians.
• Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.
• Performs other work-related duties as assigned.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees