Service Dispatcher

Cobalt Service Partners • Waukesha, WI

6d • $25 • Onsite

About The Position

Automatic Entrances of Wisconsin (AEW) is seeking an experienced Service Dispatcher to coordinate daily field operations for our 26‑person installation and service team. You will be the nerve center of our operation—scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have the parts, information, and customer details they need to deliver world‑class service.

Requirements

• 2+ years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics (preferred, not required)
• Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software (ServiceTitan strongly preferred)
• Proven ability to build accurate quotes and interpret labor/material pricing
• Strong geographic knowledge of Wisconsin and route‑planning skills
• Exceptional multitasking, communication, and customer‑service abilities
• Proficiency with Microsoft 365; comfortable with multiple‑screen workstation
• High‑school diploma or equivalent; trade‑school or associate degree a plus

Nice To Haves

• 2+ years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics (preferred, not required)
• Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software (ServiceTitan strongly preferred)
• High‑school diploma or equivalent; trade‑school or associate degree a plus

Responsibilities

• Schedule and dispatch technicians for service and preventative‑maintenance calls
• Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization
• Generate and follow‑up on service quotes (labor, parts, travel) using ServiceTitan or similar field‑service software
• Serve as primary point of contact for customers, providing status updates and ETA notifications
• Coordinate parts orders
• Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service
• Maintain accurate job notes, photos, and documentation in the CRM

Benefits

• Paid Time Off (PTO) after 90 day probationary period
• Health Savings Account (HSA) with employer contribution of $250/month (employee‑only) or $500/month (employee + dependents)
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with 5% company match
• Professional development: access to ServiceTitan Academy & manufacturer training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees