Service Dispatcher

Wolter, Inc. • Brookfield, WI

6d

About The Position

Position summary: Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job. General Purpose: To maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance. Role qualifications: Must partner with service staff to ensure workflow runs smoothly. Must be detail oriented to ensure thorough administration of functions. Must maintain excellent customer service attitude.

Requirements

• Ability to organize and manage multiple priorities
• Excellent telephone and customer service techniques.
• Strong computer proficiency
• Commitment to company vision and mission

Nice To Haves

• Familiarity with other areas of our business
• Awareness of lean business principles – Lean Associate certified

Responsibilities

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
• Respond to phone calls from customers and roadmen.
• Stay in contact with customers and inform them of any changes in the schedule.
• If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units that are scheduled for maintenance.
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians as needed with any questions or concerns you can help with (not technical info).
• Assist SM Coordinator in the scheduling of SM’s and ensure schedules are kept.
• Perform projects as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees