Service Dispatcher - Seasonal

Dead River Company • Portland, ME

119d

About The Position

The Part-time Service Dispatcher coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Requirements

• A high school education or equivalent is preferred.
• Some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

• Courteously receives incoming service related calls from customers.
• Inputs information into the computer system and schedules service.
• Schedules technicians for routine tune-ups and maintenance work as time allows.
• Consults with the service manager to coordinate the scheduling of major repairs or installations.
• Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
• Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
• Reconciles billable and non-billable time for service technicians.
• Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians.
• Inputs gas check information into the computer system.
• Performs other work-related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED