Service Dispatcher Level I

Datawatch Systems, Inc•Bethesda, MD

181d•$19 - $22•Onsite

About The Position

The Service Dispatcher Level I is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and customer satisfaction.

Requirements

Minimum of 1 year of experience in dispatch, with a preference for experience in an administrative or supervisory role. Alternative experience for success includes Customer Service Management, Logistics Coordination, Project Management, Operations Management, Retail Management, Call Center Operations, Technical Support, Schedule Coordinator, and Field Service Coordination.
Strong communication skills.
Proficiency in Microsoft Office and familiarity.
High school diploma or equivalent.

Responsibilities

Administrative Support: Assist department teams with accomplishing administrative tasks as directed by management.
Communication and Conflict Resolution: Maintain regular communication with the Service Manager and Supervisor, ensuring alignment in dispatch operations and addressing immediate customer-facing issues.
Scheduling Oversight: Assist in managing service schedules, while maintaining a commitment to high-quality service.
Quality Assurance: Assuring the quality of dispatch operations, including monitoring and providing support for internal and external customers.
Continuous Improvement: Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with business standards.
Meeting Participation: Attend meetings (as necessary) representing the dispatch team.
Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to the Dispatch Manager or appropriate parties. Report any violations of company policies.
Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Benefits

Choice of multiple Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer contribution
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement