Service dispatcher/ Coordinator

EMCOR Group • New York, NY

87d • $70,000 - $85,000

About The Position

The position involves a variety of administrative and coordination tasks to support service operations. Key responsibilities include answering phones, scheduling service technicians, maintaining communication with them, and ensuring customer satisfaction. The role also involves processing billing, managing electronic customer files, and assisting with safety and operational duties.

Requirements

• Prefer minimum of 5 years of experience working in an administrative or project coordinator capacity.
• Prior experience in construction or service contractor field is a plus.
• Proficient in Microsoft Office Suite - Word, Excel, Outlook and PowerPoint.

Nice To Haves

• Excellent communication skills both oral and written.
• Good organizational skills and ability to prioritize multiple tasks.
• Ability to coordinate and work well with others.
• Customer Service oriented.

Responsibilities

• Answer phones and forward to appropriate staff.
• Schedule and oversee the dispatching of service technicians and ensure service calls are followed up to completion.
• Maintain frequent communication with service technicians during the day to help plan and organize their time.
• Responsible for all written correspondence to customers or vendors pertinent to job duties and maintain electronic customer files.
• Responsible for maintaining positive customer relationships with all existing customers and potential new customers.
• Help instill a quality customer service philosophy in all service technicians.
• Process billing and assist with accounts receivable.
• Process weekly Technician timesheets.
• Receive deliveries.
• Create, maintain, and enter information into databases.
• Escalate critical issues to Service Manager.
• Ensure warranty items are processed efficiently.
• Assist safety manager and ensure field personnel have proper safety equipment.
• Assist Service Manager and Vice President of Operations with all other duties as required.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Industry: Specialty Trade Contractors