Service Dispatch Supervisor

Allegion • Cleveland, OH

1d

About The Position

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Service Dispatch Supervisor - Stanley Access Technologies, Cleveland, OH Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must. Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc. Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets. Form high performing teams and lead regional efforts to source, hire, train and develop talent. Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base. Analyze, develop and implement systems and process productivity enhancements. Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support. Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency. Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed. Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE. Perform half day or full day ride along, evaluate work practices and safety equipment

Requirements

• Bachelor’s degree preferred, High School diploma required
• A valid state driver’s license, without restrictions, is required for this position.
• A clean driving record
• Ability to work nights and/or weekends as necessary
• Proven track record of success
• Ability to work in a fast paced, chaotic environment
• Proven team builder and player
• Strong business acumen ( Drive productivity, P&L understanding, data analysis)
• Demonstrated communication skills
• Excellent team and interpersonal skills
• Strong detail orientation
• Strong computer skills ( Microsoft applications, Microsoft Dynamics365, Spreadsheets, word processing )

Nice To Haves

• Prior field sales or field service experience
• Prior experience with high involvement work teams

Responsibilities

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.
• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
• Form high performing teams and lead regional efforts to source, hire, train and develop talent.
• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
• Analyze, develop and implement systems and process productivity enhancements.
• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
• Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.
• Perform half day or full day ride along, evaluate work practices and safety equipment

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees