Remote - Service Dispatch Representative

Qualfon•Post Falls, ID

1d•$15 - $15•Remote

About The Position

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Qualfon is seeking a highly organized and proactive Dispatcher’s to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position. Hourly pay rate - $14.50/hr

Requirements

At least 1 year of Call Center experience required.
At least 1 year of work at home experience required.
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
Excellent verbal, written, and listening skills
Professional and articulate voice
Ability to multi-task in several computer applications at once while holding a conversation with a customer
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Computer savvy and can resolve minor technical issues with minimal assistance
Basic math skills required
Ability to problem solve
At least 18 years of age or older
High School Diploma or GED
Upload speed of 25Mbps; Download speed of 50Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

Responsibilities

Monitor technician availability and job queues throughout the day.
Assign and track field jobs using dispatch platforms and outage tools.
Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.
Communicating ETA’s and Job updates to internal teams and customers.
Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs)
Collaborate across shifts to ensure smooth handoffs and continuity.
Must live in the State of North Carolina

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume