Service Director

Woda Cooper-posted 2 days ago
Full-time • Manager
Remote • Champaign, IL
501-1,000 employees
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The Service Director - Management is responsible for overall supervision of the daily operations and maintenance of all properties within a designated region. The Service Director - Management supervises a team of Senior Service Technicians and Service Technician staff and ensures that the properties within a specified region are well-maintained, clean, and safe for occupants. This position identifies, manages response and vendor work for large property issues to include oversite to ensure large project completion. This position requires strong leadership, communication, and organizational skills and the ability to manage multiple projects simultaneously. This position works remotely with an expectation of multi-State travel at least 85% of time.

  • Supervise regional and site maintenance staff, including scheduling, assigning tasks, and monitoring performance.
  • Oversee maintenance and repair of building systems, including HVAC, electrical, plumbing, and mechanical.
  • Develop and implement preventative maintenance programs to ensure optimal performance of building systems and equipment.
  • Conduct regular inspections to ensure that the properties are clean, safe, and well-maintained.
  • Respond to emergencies and urgent maintenance requests in a timely manner.
  • Manage the procurement and inventory of supplies and equipment needed for property maintenance and operations.
  • Ensure compliance with all relevant building codes, safety regulations, and other legal requirements.
  • Manage vendor relationships and contracts for outsourced construction and maintenance services.
  • Collaborate with other departments to ensure that property needs are met, including security, IT, Construction, Development, Facilities and Accounting.
  • Manage Q5 and Warranty walk process for turnover of new construction and rehabilitated properties.
  • Act as a liaison with Construction and Development for prospective and new projects.
  • Manage and facilitate all training plans and initiatives to ensure continuing education for the Senior Service Technicians, Service Technicians, vendors, and other 3rd parties.
  • Participate in the preparation of property budgets, including tracking expenses and making budget recommendations.
  • Maintain accurate and up-to-date records and documentation related to property operations and maintenance.
  • Complete Service Requests/Work Orders as needed.
  • Complete building maintenance as needed.
  • Perform other duties as assigned by Leadership.
  • High school diploma or equivalent; some college coursework in facilities management or a related field preferred
  • 3-5 years of experience in facilities management or a related field
  • Strong leadership and supervisory skills
  • Knowledge of building systems, including HVAC, electrical, plumbing, and mechanical
  • Knowledge of building codes, safety regulations, and other legal requirements
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and property management software
  • Ability to stand, walk, and/or sit for extended periods of time
  • Ability to lift and carry up to 50 pounds
  • Ability to climb stairs and ladders
  • Ability to work in a variety of environmental conditions, including hot or cold temperatures, noise, and dust
  • Ability to work cooperatively with vendors, departments, leadership and property staff
  • Ability to train and teach large groups
  • Must possess a valid driver’s license and insurance.
  • Preferred Candidate will be an Illinois Resident
  • Medical, Dental and Vision
  • Short Term Disability and Life Insurance
  • 401k with Company Match
  • 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
  • Cell Phone Discount
  • 12 Days Paid Time Off
  • 8 Paid Holidays & 2 Floating Holidays!
  • Fitness Reimbursement
  • Professional Development Reimbursement
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