Service Director at Kia of Port Charlotte

Toyota Motor•Port Charlotte, FL

About The Position

Come join our growing family at Kia of Port Charlotte, part of the Morgan Automotive Group! We are the largest family-owned automotive group in the state of Florida, and we are searching for the best Service Director who is looking for an amazing new opportunity at one of our 75 dealerships. Looking for experienced, energetic, and highly enthusiastic candidates who can make an immediate impact. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, and monitors the performance of the service department managers. Prepares and administers an annual operating budget for the service and parts departments. Maintains reporting systems required by general management and the manufacturer. Attends managers meetings. Monitors the performance of the service department. Strives for harmony and teamwork within the departments and with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and coordinates with department managers to determine need for advanced training. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership's guidelines. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. Develops dealership service and parts pricing plans and recommends to dealer or general manager. Works with parts and service managers to find ways to improve the overall profitability of the dealership. Keeps abreast of new equipment and tools available and recommends purchases. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Maintains a safe work environment. Maintains a professional appearance. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Other duties as assigned by management While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. Select positions will require an employee to reach with hands and arms and stoop, kneel, crawl and or occasionally lift and/or move up to fifty pounds. This is not an exhaustive list of responsibilities, skills, duties, requirements, efforts, demands or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.). Applicants must be 18 years or older and be authorized to work in the U.S. Applicants must have a valid driver's license and acceptable driving record. The dealership is a drug-free, equal employment opportunity workplace. Employment will be conditioned on passing a complete background check and drug test.

Requirements

Looking for experienced, energetic, and highly enthusiastic candidates who can make an immediate impact.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Applicants must be 18 years or older and be authorized to work in the U.S.
Applicants must have a valid driver's license and acceptable driving record.
Employment will be conditioned on passing a complete background check and drug test.

Responsibilities

Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, and monitors the performance of the service department managers.
Prepares and administers an annual operating budget for the service and parts departments.
Maintains reporting systems required by general management and the manufacturer.
Attends managers meetings.
Monitors the performance of the service department.
Strives for harmony and teamwork within the departments and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Fosters professional employee development and coordinates with department managers to determine need for advanced training.
Maintains high-quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.
Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
Handles customer complaints immediately and according to dealership's guidelines.
Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
Develops dealership service and parts pricing plans and recommends to dealer or general manager.
Works with parts and service managers to find ways to improve the overall profitability of the dealership.
Keeps abreast of new equipment and tools available and recommends purchases.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Maintains a safe work environment.
Maintains a professional appearance.
Other duties as assigned by management