Service Director

Invited • Milton, GA

16d

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary The Service Director is responsible for overseeing the daily food and beverage service within the club’s dining areas, both a la carte and private events. This role ensures that all food and beverage services are delivered in line with club standards, including service quality and safety compliance, while working to exceed member and guest expectations. In this middle management position, the Service Director assists with the same meal-period oversight as the Food and Beverage Director but is more hands-on during low-volume periods, taking on direct service responsibilities when needed to maintain smooth operations. This role works in conjunction with the Food and Beverage Director to ensure management oversight is consistent through all food and beverage operations at the club

Requirements

• A high school diploma or equivalent.
• A minimum of 3 years of experience in the restaurant or club-related field within the food & beverage industry, restaurant or private club setting.

Nice To Haves

• A minimum of 2 years of private events operations, weddings, charity functions or fundraisers.
• Experience in Fine Dining
• Preferred certifications: ServeSafe Food Handlers’ Certificate, ABC Certification, and CPR Certification.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.

Responsibilities

• Uphold Invited’s service standards as outlined in the service training program.
• Oversee the service of food and beverages to members and guests, ensuring adherence to the Invited’s standards of service and excellence.
• Directly and indirectly supervise service staff to ensure consistent service quality and exceptional member and guest experience.
• Accurately execute member and guest orders and special requests.
• Assist in implementing training and incentive programs to maintain a well-trained staff focused on achieving service excellence, in alignment with the food & beverage service training program.
• Review reservation books and function sheets for your shift, ensuring room setups align with booking and event requirements.
• Initiate opening procedures for breakfast, lunch, or dinner shifts, and complete the required closing procedures.
• Inspect the cleanliness and setup of rooms, ensuring they are prepared for the next service or event and are ready for members.
• Document tasks and notes in the shift log to ensure effective communication for the following shift.
• Maintain comprehensive knowledge of the al carte menu, including daily features and specials.
• Demonstrate a clear understanding of all liquors, beers, and wines available at the club.
• Actively participate in daily line-ups, weekly service trainings meetings, and special training sessions as requested.
• Ensure completion of daily assignments and side work to club standards, including maintaining clean, sanitary work areas and restocking supplies as needed.
• Interact professionally with members and guests, accommodating changes and last-minute requests to enhance their experience.
• Perform additional duties as assigned by management.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees