Service Director

Dual Temp•Allentown, PA

About The Position

Dual Temp Company is a trusted mechanical contracting firm based in Allentown, Pennsylvania, serving Eastern Pennsylvania and New Jersey since 1970. They specialize in commercial HVAC systems, industrial plumbing, and advanced building automation solutions, also providing high-quality residential HVAC services. With over 50 years of experience, Dual Temp is known for delivering cost-effective, energy-efficient mechanical solutions tailored to the needs of commercial, industrial, institutional, and residential clients, with a commitment to excellence, cutting-edge technology, and reliable service. The Service Director is responsible for all aspects of strategizing, planning, implementation, and monitoring of company service operations to assure success in alignment with corporate policies and objectives. This position is also instrumental in directing all aspects of service sales and has primary profit/loss responsibility for all service-oriented operations.

Requirements

4 year technical or business administration degree or equivalent
Extensive experience in the management of service and sales operations
Advanced knowledge of the mechanical construction and service industry and company operations
Excellent organizational, leadership, communication, and analytical skills

Nice To Haves

Advanced degree

Responsibilities

Establish and implement Service policies, procedures, and organizational structure within the framework of the corporate policy.
Direct and monitor short-term and long-range plans consistent with overall profit and growth objectives.
Provide advice, guidance, and direction to executives and managers toward their professional development while developing and maintaining, through communications, delegation of responsibility, and delegation of authority, a competent service team.
Work with Office Manager to oversee billing, AR, dispatch and overall administration.
Work with Service and Install Managers to oversee operations, performance, margins and career development paths.
Responsible for developing, submitting, and defending service group operating and capital budgets and requests.
Maintain positive financial posture for assigned operational sales and cost segments.
Supervise the Service Manager on the employee review and hiring process.
Full financial responsibility including responsibility for margin performance, business plans, execution and modification throughout the year.
Work with sales manager to develop and implement a sales strategy, targets, goals and provide oversight.
Perform goal setting meetings for direct reports including: Office Manager, Sales Manager, Service Manager, Install Manager, Advanced Systems Lead, Service Logistics and Fleet Support Manager.
Champion and understand all aspects of service titan.
Drive adoption and change of processes to best leverage the platform.
Perform additional assignments as directed by the President/CEO.